Customizing Your Chatbot Through Our Dashboard

The goal is simple: make the chatbot feel like a built-in part of your website, with a clear opening and the right level of transparency. We put a strong emphasis on making KedAI’s customization as easy and as accurate as possible, so we provide a wide range of chat adjustments in the dashboard.

1) Design & Colors (Color Palette)

Dashboard -> Customization -> Appearance

In the dashboard, you can choose a color palette that matches your website-so the bot’s design aligns with your site’s branding.

Choose colors for:

• Primary Background – the background for user messages
• Primary Text – the text color for user messages; make sure it has enough contrast against the Primary Background
• Secondary Background – the background for bot messages; note that text in the Primary Background color will also appear on top of it
• Secondary Text – the text color for bot messages; make sure it has enough contrast against the Secondary Background

Suggestion: you don’t have to use your website’s main color-sometimes secondary brand colors work even better.

2) Logo & Branding

Dashboard -> Management -> Settings -> Logo Settings

You can add a logo to make it clear to users who is behind the conversation. It’s a small detail with a big impact: it creates context, accountability, and the feeling that “this is part of this website.”

By default, we provide a classic chatbot logo, but you can replace it with any logo you choose. You can upload a logo as a link or as a file.

Suggestion: choose a logo that clearly signals this is a chat (even AI)-so your visitors immediately understand they can get answers in a conversational way.

3) Welcome Message (Initial Message)

Dashboard -> Management -> Settings -> Widget Settings

This is the first message users will see when they open the chat.

Recommended to include:

• What they can ask about (2–4 common topics)
• How to phrase a question
• What to do if they didn’t get an answer

Draft example: “Hi, I’m the website’s virtual assistant. You can ask me about our services, pricing, delivery timelines, and how the process works. Write in your own words-and if something isn’t clear, try asking again in a different way.”

Suggestion: the first message is not the place for a slogan. It’s the place to guide usage.

4) Initial Prompt (Popup Before Opening the Chat)

Dashboard -> Management -> Settings -> Widget Settings

Sometimes the chat is there, but people simply don’t notice it. A gentle initial prompt can significantly increase usage-as long as it isn’t aggressive.

Recommended to include:

• Short text (one line)
• A greeting and an invitation to use it

Examples:

• “Looking for a quick answer? Ask here.”
• “Have a question? Get an answer now.”

The goal is to invite gently-not to interrupt.

5) Disclaimer (Transparency & Trust)

Dashboard -> Management -> Settings -> Widget Settings

AI still raises questions for users: privacy, accuracy, “who sees this.” A short, clear disclaimer reduces concern and increases usage.

Recommended to include:

• AI can make mistakes
• Source of answers - the website content
• What not to share (personal/sensitive information)
• The website’s Terms of Use / Privacy policy

Draft example: “The chat answers based on the content on this website. Please avoid sharing personal or sensitive information.”

Custom Interface

We know that in some cases a more advanced, dedicated customization of the chat interface is needed. That’s why our platform is built to support creating a custom interface using the same KedAI engine that powers the bot. If you have a unique idea for integrating AI into your website or internal systems, we can help you use KedAI’s engine and tailor the interface exactly as you envisioned.

Please note: this is not building a project from scratch-it’s adapting an existing infrastructure to your needs, which significantly shortens development time and reduces costs. Visit the Custom Solutions page to learn more.

Need help with customization? Want guidance on using the dashboard? We’re here to help-feel free to contact us with any question.